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Solutions Architect - ServiceNow (Experienced)

Albuquerque, NM

Job ID: 688665

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Posting Duration:

This posting will be open for application submissions for a minimum of seven (7) calendar days, including the ‘posting date’. Sandia reserves the right to extend the posting date at any time.

NNSA Requirements for MedPEDs:

If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs.

If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date.

Salary Range:

$101,400 - $201,400

*Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential.

What Your Job Will Be Like:

We are seeking a dedicated Solutions Architect with ServiceNow expertise to provide technical leadership to our Enterprise Service Management organization and ServiceNow platform at Sandia. Join a team implementing and growing ServiceNow capabilities and developing creative solutions to unique national security challenges!

This role applies expertise in ServiceNow design and development principles to enable collaboration with key customers. A focus on ITSM, ITOM, SPM modules, and platform integration with Sandia systems & services will ensure a well maintained & governed solution while focusing on a seamless end user experience.

On any given day, the candidate may be called on to:

  • Capture requirements & suggest solutions using ServiceNow standard processes

  • Evaluate, analyze, and develop IT services solution proposals

  • Provide leadership mentoring and perform peer code reviews

  • Drive creation of relevant and significant solution architectures, and re-usable workflows

  • Carry out architecture governance structures, methodologies, and compliance activities to maintain regulatory compliance

  • Maintain technical architecture documentation for new requirements and build framework/templates for capturing information to support implementations

  • Create/maintain API & data integration processes between ServiceNow and other services

  • Collaborate with ServiceNow Impact program concerning strategies and technical aspects of platform

    The selected applicant can be a remote worker located in any U.S. State or District of Columbia. Regular or periodic travel to your assigned work location may be required.

Qualifications We Require:

  • Bachelor’s degree in Information Technology, Management Information Systems, Computer Science, Information Science, Software Engineering or relevant field plus 5 years relevant experience or equivalent (AS+9, or no degree + 13 years)

  • Included in the experience above:

  • 3 years working with ServiceNow configuration, administration, and development

  • Experience with one or more of the following modules: IT Service Management (ITSM); IT Operations Management (ITOM); and Strategic Portfolio Management (SPM)/IT Business Management (ITBM)

  • Ability to obtain and maintain a DOE Q clearance

Qualifications We Desire:

  • Experience with the ServiceNow Employee Center/Service Portal, including development of catalog items, data validation, workflow, approvals, and scheduling

  • Experience with other ServiceNow modules, including IT Asset Management, Procurement, Governance/Risk/Compliance, Security Operations, etc.

  • Development in following areas: Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Web Services, Glide Record, Workflows, Encryption, Notification, Reporting, MID Server, Discovery/Service Mapping, SSO/LDAP, custom applications

  • Support web services system integrations using the Integration Hub to assist in data management, asset/CI integration, etc.

  • Ability to customize workflows, code business rules and UI scripts (JavaScript) to create custom applications and configurations

  • ServiceNow and ITIL knowledge/certification

  • Possess a strong dedication to positive teaming dynamic, strong written and verbal skills, detail oriented with a keen focus on customer service

About Our Team:

We provide enterprise service management services to Sandia, including enterprise logging services, IT service management, IT operations management, and 24x7 monitoring in the system operations center (SOC). The team applies an agile approach to deliver and support these enterprise services and related processes.

About Sandia:

Sandia National Laboratories is the nation’s premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs:

  • Challenging work with amazing impact that contributes to security, peace, and freedom worldwide

  • Extraordinary co-workers

  • Some of the best tools, equipment, and research facilities in the world

  • Career advancement and enrichment opportunities

  • Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home)

  • Generous vacations, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*

    World-changing technologies. Life-changing careers. Learn more about Sandia at:

    *These benefits vary by job classification.

Security Clearance:

Sandia is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law.

Job ID: 688665

Apply Now


  • Worklife Balance
  • Flexible Work Schedules
  • Generous Paid Time Off
  • Exceptional 401K Savings Plan
  • Medical/Dental/Vision Insurance
  • Wellness Programs
  • On-site Amenities
  • Vacation Buy Plan
  • Telecommuting Arrangements*

*with management approval

Life in New Mexico

  • Affordable housing, reasonable cost of living
  • Minimal traffic congestion compared to larger cities
  • Outdoor recreation - Ski, snowboard, hike, etc.
  • Experience rich culture and history
  • International Balloon Fiesta
  • Green chile – NM Cuisine
  • Museums, Parks, Sports

Learn more about Life in Albuquerque, New Mexico

Sandia invites you to review the Equal Employment Opportunity posters which include EEO is the Law, EEO is the Law Poster Supplement, and Pay Transparency Nondiscrimination Provision.

Sandia is a drug-free workplace. As a national laboratory funded by a U.S. government agency, we are subject to federal laws regarding illegal drug use. Illegal use of a controlled substance, including marijuana even in places where it does not violate state law, may impact your ability to obtain and/or maintain a Department of Energy security clearance, and may result in the withdrawal of an employment offer or termination of employment.

Sandia is committed to Equal Employment Opportunity and providing reasonable accommodation in its application process for qualified individuals with disabilities. If you have difficulty using our online system due to a disability and need special assistance or accommodation, please send an email with your request to the Job Accommodation Specialist in (NM) . Determinations on requests for reasonable accommodation are made on a case-by-case basis.