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Information Systems Engineering Service Manager - (Experienced)

Albuquerque, NM

Job ID: 691884

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About Sandia:

Sandia National Laboratories is the nation’s premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs:

  • Challenging work with amazing impact that contributes to security, peace, and freedom worldwide

  • Extraordinary co-workers

  • Some of the best tools, equipment, and research facilities in the world

  • Career advancement and enrichment opportunities

  • Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home)

  • Generous vacations, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*

World-changing technologies. Life-changing careers. Learn more about Sandia at:*These benefits vary by job classification.

What Your Job Will Be Like:

Are you passionate about your work and dream of utilizing state-of-the-art facilities to explore solutions? Would you like to join a dynamic team that solves significant issues for our nation's security? If so, we invite you to explore this new and exciting opportunity within Sandia’s Information Technology Services Department. Our team is proactively seeking a motivated and experienced Information Systems Engineering Service Manager.

On any given day, you may be called on to:

  • Provide leadership and tactical planning and execution of processes and projects required to deliver services for Daily Operations and Field Support Teams in support of High Side Operations.

  • Estimate cost and schedule for improvement projects to ensure they are completed timely, within budget and scope.

  • Proactively manage changes in service scope using change management, identifying potential issues, and leading efforts to devise contingency plans, as necessary to sustain service delivery.

  • Identify potential service or project risks and responds by developing risk mitigation strategies, corrective actions, risk acceptance recommendations or avoidance for all aspects of the service or project.

  • Develop and deliver status reports, service metrics and decision documents, and presentations for services and projects.

  • Identify efficiencies and conduct lessons learned for process improvement.

  • Effectively addresses service and project concerns with management.

    Due to the nature of the work, this candidate must be able to work onsite.

Qualifications We Require:

  • Bachelor’s degree in Information Technology, Computer Science, Business Management or relevant discipline plus five (5) years of experience or equivalent, (AS + 9 or no degree + 13).

  • 5 years experience Leading IT teams or projects.

  • Demonstrated knowledge of IT Service Desk and Field Support activities.

  • Active DOE Q level security clearance; with the ability to obtain and maintain an SCI clearance typically which typically requires a polygraph.

Qualifications We Desire:

  • Strong analytical and organizational skills.

  • Excellent verbal and written communication and presentation skills.

  • ITIL Foundation certification.

  • Lean Certification.

  • High-level knowledge of Computer Management Solutions, IT Cyber Policies.

  • Experience developing reports and metrics.

  • Project Management Institute (PMI) certification.

About Our Team:

The Field Intelligence Element (FIE) performs high-impact, national security work for a broad segment of the Intelligence Community (IC). As part of the FIE Operations team, the Information Technology Services Department, 05196 enables the reliable and timely delivery of secure IT products and services to satisfy the unique requirements of High Side Operations. Our IT services include Daily Operations Remote Support, Deskside Field Support and Special Operations support for Mission Customers. The scope of the work for 05196 expands across cybersecurity, system access, desktop administration, systems administration and hardware/software support.

Posting Duration:

This posting will be open for application submissions for a minimum of seven (7) calendar days, including the ‘posting date’. Sandia reserves the right to extend the posting date at any time.

Security Clearance:

Position requires a Department of Energy (DOE) Q security clearance to start, or equivalent active security clearance with another U.S. government agency (e.g., DOD). Sandia is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to maintain a DOE Q-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law.

NNSA Requirements for MedPEDs:

If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs.

If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date.

Job ID: 691884

Apply Now


  • Worklife Balance
  • Flexible Work Schedules
  • Generous Paid Time Off
  • Exceptional 401K Savings Plan
  • Medical/Dental/Vision Insurance
  • Wellness Programs
  • On-site Amenities
  • Vacation Buy Plan
  • Telecommuting Arrangements*

*with management approval

Life in New Mexico

  • Affordable housing, reasonable cost of living
  • Minimal traffic congestion compared to larger cities
  • Outdoor recreation - Ski, snowboard, hike, etc.
  • Experience rich culture and history
  • International Balloon Fiesta
  • Green chile – NM Cuisine
  • Museums, Parks, Sports

Learn more about Life in Albuquerque, New Mexico