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Information Enterprise Systems Technologist - (Experienced)

Albuquerque, NM

Job ID: 691883

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About Sandia:

Sandia National Laboratories is the nation’s premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs:

  • Challenging work with amazing impact that contributes to security, peace, and freedom worldwide

  • Extraordinary co-workers

  • Some of the best tools, equipment, and research facilities in the world

  • Career advancement and enrichment opportunities

  • Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home)

  • Generous vacations, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*

World-changing technologies. Life-changing careers. Learn more about Sandia at:*These benefits vary by job classification.

What Your Job Will Be Like:

We are seeking a highly motivated and innovative Information Enterprise Systems Technologist with a background in information technology. The selected candidate will be partner with other IT service providers and team members to ensure that appropriate IT solutions are delivered to meet business needs of the High Security Operations (HSO) users on upper level LANs. They will also be responsible for remote and local user technical assistance, including hardware set up, software installs and problem solving, installing and uninstalling software, working in and handling ticket queues, working on small and full scope projects, supporting fielded equipment, providing support with deployed systems, and performing systems maintenance.

The successful candidate will research, assemble, and visualize various data sources used for conduct and identification of process improvement of the services provided by HSO Support staff.

  • Develop, install, test, administer, and document commercial off-the-shelf software

  • Support a wide range of computer hardware, including servers, file storage subsystems, and peripherals

  • Work with other groups at Sandia to ensure proper network and cyber security integration

  • Understand technical specifications and dependency

  • Create, maintain, and integrate report visualizations from various systems

  • Administer and manage licenses as needed

  • Determine integrated hardware and software architecture solutions that meet performance, scalability, reliability, and security needs

  • Research, assemble, and evaluate information or data regarding End User Support Services

  • Recommend sound, practical solutions to complex issues and translate business needs into technical solutions through reasoned application of information technology

  • Partner with customers, vendors, and other technical support staff

    Due to the nature of the work, the selected applicant must be able to work onsite.

Qualifications We Require:

  • High School diploma, plus 5 years' experience in providing IT support, such as help desk and/or desktop software and hardware support in a heterogeneous, networked computing environment

  • Experience providing IT end point support remotely and deskside

  • An active DOE L-level security clearance; or other equivalent active security clearance such as DOD Top Secret and SCI-level Clearance

Qualifications We Desire:

  • A Bachelor's degree in Computing, Engineering, or a Science Field

  • An understanding of Systems Engineering disciplines, particularly Requirements Management and Configuration Management

  • Unix/Linux Certification

  • Experience with the following:

  • Solving system problems in a distributed system with many components

  • Process improvement activities, such as Lean 6, ISO, CMM and ITIL

  • Deploying and administering systems in a high-security production environment (i.e. STIGs or USGCB)

  • Information assurance or cyber areas (forensics, monitoring, ADTP, applying STIGs, helping with accreditations, etc.)

  • Ticketing systems

  • Active Directory

  • VMware Horizon and deploying VDI system

  • Linux Operating System

  • A continuous service improvement demeanor with a focus on the improvement of processes, procedures, and training

  • Experience in account management and understanding services such as PKI

About Our Team:

The High Security Operations (HSO) Team performs high-impact, national security work for a broad segment of the Intelligence Community (IC) and other, compartmentalized program. As part of the HSO team, the Information Technology (IT) Services department delivers stable and secure IT services in a safe, innovative, and efficient way that enables efficiency and improves the end-user experience for High Security Operations user. Our IT products and services include servers, virtual environments, desktops, networking, storage, and applications.

Posting Duration:

This posting will be open for application submissions for a minimum of seven (7) calendar days, including the ‘posting date’. Sandia reserves the right to extend the posting date at any time.

Security Clearance:

Position requires a Department of Energy (DOE) L security clearance to start, or equivalent active security clearance with another U.S. government agency (e.g., DOD).

Sandia is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to maintain a DOE L-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law.

NNSA Requirements for MedPEDs:

If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs.

If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date.

Job ID: 691883

Apply Now


  • Worklife Balance
  • Flexible Work Schedules
  • Generous Paid Time Off
  • Exceptional 401K Savings Plan
  • Medical/Dental/Vision Insurance
  • Wellness Programs
  • On-site Amenities
  • Vacation Buy Plan
  • Telecommuting Arrangements*

*with management approval

Life in New Mexico

  • Affordable housing, reasonable cost of living
  • Minimal traffic congestion compared to larger cities
  • Outdoor recreation - Ski, snowboard, hike, etc.
  • Experience rich culture and history
  • International Balloon Fiesta
  • Green chile – NM Cuisine
  • Museums, Parks, Sports

Learn more about Life in Albuquerque, New Mexico